At Grih Vastu, we strive to ensure that every product reaches you in perfect condition. However, if you receive a defective item, our return and refund process is designed to be simple and transparent.
1. Eligibility for Returns
Returns are accepted only for defective products.
The return request must be raised within 10 days of delivery.
Customers must submit an image of the defective product for approval for initiating the return.
2. Return Process
Submit a return request via our website or customer support.
Upload a clear image of the defective product for verification.
Once approved, ship the product back to us in its original packaging (Shipping cost will be cover by Grih Vastu).
Returned items must be received in good condition (no additional damage, complete accessories, and original packaging intact).
3. Refund Process
Upon receiving the returned product in good condition, a refund will be processed within 2 business days.
The refunded amount will be credited to the customer’s original payment method.
The time taken for the refund to reflect in your account depends on your bank’s processing policy.
4. Non‑Returnable Items
Products damaged due to misuse, mishandling, or improper storage.
Items returned without prior approval or without submitting the required image evidence.
5. Contact Us
For any queries regarding returns or refunds, please reach out to: Email:[email protected] Phone: 9650764011
